Terms and Conditions
These terms and conditions govern your access to and use of the Big Bunny Casino website, player account, games, promotions, and all related services offered through the platform. By registering an account, accessing the site, or using any part of the service, you agree to the conditions set out on this page.
Please take time to read through everything carefully. This page explains the main rules, rights, and responsibilities that apply when you use Big Bunny Casino. It is written to be clear and straightforward, because we believe players deserve to understand exactly what they are agreeing to.
If you do not agree with any part of these conditions, you should not register an account or use the platform.
Who Can Use Big Bunny Casino
Big Bunny Casino is intended for adults only. To register and play, you must meet the minimum legal gambling age required in your jurisdiction. In most regulated markets, that means being at least 21 years of age, though this may vary depending on where you are located.
It is your responsibility to confirm that online gambling is lawful in your area before registering or depositing. The casino does not provide legal advice, and availability of the platform may be restricted in certain countries, states, or regions. If access is restricted where you are located, you should not attempt to use the service.
Creating Your Account
When you register at Big Bunny Casino, you are expected to provide accurate, complete, and current information. This includes your full legal name, date of birth, address, and any other details requested during the sign-up process.
Each player is permitted to hold one account only. Creating duplicate accounts, registering under a false identity, or opening an account on behalf of someone else is not permitted. Your account must be registered in your own name and used only by you.
If any of your registered details change, you are responsible for keeping your account information up to date. Providing false or outdated information may affect your ability to use the service, claim bonuses, or process withdrawals.
Identity Checks and Verification
Big Bunny Casino may ask you to verify your identity, age, address, or payment method at any point during your time on the platform. This is a standard part of operating a responsible and regulated casino.
Verification may involve submitting documents such as a government-issued photo ID, a recent utility bill or bank statement, or confirmation of your payment method. The specific documents requested will depend on the circumstances and may be required before a withdrawal is approved or a bonus is released.
Accounts that remain unverified may have limited functionality. We encourage players to complete verification early to avoid delays when it matters most.
Using Your Player Account
Your account is personal to you. You are responsible for keeping your login credentials - username and password - confidential. Do not share your account access with anyone else, and do not allow another person to use your account under any circumstances.
Any activity that takes place through your account is your responsibility. If you believe your account has been accessed without your permission, contact the support team immediately through the available channels.
Accounts may not be transferred, sold, gifted, or assigned to another person. Attempting to do so may result in the account being suspended or closed.
Deposits, Withdrawals, and Account Balances
Big Bunny Casino accepts deposits and withdrawals through a range of payment methods, including Visa, MasterCard, American Express, and Skrill. All transactions are processed in United States dollars.
Processing times, minimum and maximum limits, and method availability may vary depending on your location, the payment option selected, and any verification requirements that apply to your account. Withdrawal requests may be subject to a review period before funds are released.
The casino reserves the right to carry out reasonable checks before processing any transaction. This may include identity verification, confirmation of payment method ownership, or a review of account activity. These checks exist to protect both the player and the integrity of the platform.
Bonuses, Free Spins, and Promotions
Big Bunny Casino offers a range of bonuses and promotional offers, including the welcome bonus of 100% up to $500 plus 100 free spins, available to new players using the code HOP100 on their first deposit. Reload bonuses, cashback offers, and periodic free spins promotions are also available to eligible players.
Every promotion comes with its own set of conditions. These may include eligibility requirements, minimum deposit amounts, wagering requirements, game restrictions, time limits, and rules around maximum withdrawable amounts from bonus winnings. The standard wagering requirement across most offers at Big Bunny Casino is 35x the bonus amount, applied to the bonus funds only.
Before claiming any offer, you should review the specific terms attached to that promotion. General bonus conditions are available on the Promotions page, and support is available if you have questions about a particular offer.
Bonuses are intended for personal, good-faith use only. Any attempt to exploit promotional terms, manipulate wagering requirements, or abuse bonus structures in any way may result in the forfeiture of bonus funds and associated winnings.
Game Availability and Access to the Platform
Big Bunny Casino aims to provide consistent access to its game library and services, which includes titles from Booming Games, Mascot Gaming, and Pragmatic Play. However, availability is not guaranteed at all times or in all locations.
Games, features, and promotions may be added, modified, suspended, or removed at any time. This can happen due to scheduled maintenance, software updates, licensing changes, technical issues, or decisions made by third-party game providers. Access to specific titles or features may also vary depending on your device, browser, or geographic location.
The casino will make reasonable efforts to communicate significant changes where possible, but uninterrupted access to every game or feature at all times cannot be promised.
Fair Play and Prohibited Conduct
Using Big Bunny Casino comes with a shared responsibility to play fairly and honestly. The following conduct is not permitted on the platform:
- Using the site for any unlawful purpose
- Providing false personal information at registration or during verification
- Creating more than one account or registering under another person's identity
- Engaging in fraud, collusion with other players, or chargeback abuse
- Attempting to manipulate game outcomes, exploit software vulnerabilities, or interfere with platform systems
- Using automated tools, bots, or scripts to interact with games or the site in any way
- Abusing bonus offers or promotional terms in bad faith
Players who engage in any of the above may have their accounts suspended or closed, and any related balances or winnings may be withheld pending review.
The Casino's Right to Act on Violations
Big Bunny Casino reserves the right to take reasonable action when it believes that platform rules have been broken, account information is inaccurate or incomplete, or misuse of any kind has occurred.
This may include restricting access to certain features, suspending bonus eligibility, placing a temporary hold on transactions while a review is conducted, or closing an account entirely. These decisions are not taken lightly and are made with the goal of maintaining a fair and secure environment for all players.
If your account is affected by any such action, you may contact support to discuss the situation through the channels listed at the bottom of this page.
Errors, Technical Issues, and Game Malfunctions
From time to time, errors may occur. These could include display mistakes, incorrect balance readings, pricing errors, bonus crediting issues, or game malfunctions. Technical interruptions may also affect access to the platform or individual game sessions.
When an obvious error occurs, the casino reserves the right to correct it in a fair and reasonable manner. This may include voiding a game round, adjusting a balance, or reversing a transaction where the outcome was clearly the result of a technical fault rather than normal gameplay.
The casino will handle these situations with care and transparency, and players are encouraged to report any issues they notice through the support team.
Responsible Gaming
Gambling is a form of entertainment. It is not a reliable way to make money, and it carries real financial risk. Big Bunny Casino encourages all players to approach the platform with that in mind.
Responsible gaming tools may be available to help you manage your activity, including deposit limits, session reminders, cooling-off periods, and self-exclusion options. If you feel that your gambling is becoming a problem, we encourage you to use these tools or seek support from a qualified organization.
More information about responsible gaming practices is available on the dedicated Responsible Gaming page.
Intellectual Property
The Big Bunny Casino website, including its design, branding, written content, graphics, and software elements, is the property of the operator or its licensors. All rights are reserved.
You may not copy, reproduce, distribute, republish, or commercially use any part of the site's content without prior written permission. Unauthorized use of any materials from the platform may constitute a violation of applicable intellectual property law.
Third-Party Providers and External Services
Some of the games, payment processing tools, and technical infrastructure used by Big Bunny Casino are provided by third-party companies. These include game studios such as Booming Games, Mascot Gaming, and Pragmatic Play, as well as payment service providers and software vendors.
The availability and performance of these third-party services may be subject to their own operational limits, maintenance windows, and terms of use. Big Bunny Casino is not responsible for the actions, errors, or interruptions caused by external providers, though we work to ensure that our partners maintain appropriate standards.
Limitation of Liability
Big Bunny Casino is not liable for losses or damages arising from circumstances such as technical interruptions, server downtime, device incompatibility, third-party failures, user error, or events outside the casino's reasonable control.
This includes situations where access to the platform is temporarily unavailable, where a game session is interrupted before completion, or where a technical error results in an unexpected outcome. The casino's liability in any such case is limited to the extent permitted by applicable law.
No Guarantees on Availability or Performance
The Big Bunny Casino website, games, and services are provided on an "as is" and "as available" basis. While we aim for a smooth and reliable experience, we cannot guarantee that the platform will always be free of errors, fully accessible, or available without interruption.
Factors such as internet connectivity, device performance, geographic restrictions, and third-party dependencies can all affect your experience. Players should be aware of this and plan accordingly.
Changes to These Terms
Big Bunny Casino may update these terms and conditions from time to time. When changes are made, the revised version will be published on this page with an updated effective date. Continued use of the platform after an update is posted means you accept the revised terms.
We encourage you to check this page periodically, especially if you have been away from the platform for a while. If a change is significant, we may notify players through the site or by email where reasonably practicable.
Related Policies and Pages
These terms should be read alongside other policies that form part of your agreement with Big Bunny Casino. Depending on how you use the platform, you may also want to review the Privacy Policy, Responsible Gaming page, Bonus Terms and Conditions, AML and KYC Policy, and Cookie Policy.
Each of these documents covers a specific area of how the platform operates and how your information and activity are handled.
Get in Touch
If you have questions about these terms or about any aspect of using Big Bunny Casino, you can reach the support team through the following channels:
- Live Chat: Available directly on the website
- Email: support@bigbunnycasino.com
- FAQ Section: A range of common questions are answered in the Help Center
The support team is there to help, and we encourage you to reach out if anything on this page is unclear or if you need guidance on a specific situation.
These terms exist to make sure that everyone using Big Bunny Casino - new players, returning players, and everyone in between - has a clear understanding of how the platform works and what is expected. Accessing or using the site means you agree to play by these rules, and we are committed to holding up our end of that agreement in return.